Asked Questions (FAQ)
you only do big jobs?
not! Ballroom Balloons may sound big in name; but,
we love to deliver and decorate your small parties and events. Our minimum order is $300. 00 plus delivery (this
charge varies). Of
course we enjoy the challenges of large events as well!
Contact us today for
a free, no obligation, quote or consultation.
Where do you deliver?
Balloons is based in Olney, Maryland
. So, we are convenient to Montgomery and
Prince George's Counties in Maryland,
all of Northern Virginia, and Washington, DC. Through our network of nationwide and worldwide
balloon artists, we can offer service across the globe.
How far in advance should I order?
is no time like the present! While Ballroom Balloons has no hard and fast rules,
we recommend that you order as early as you are ready. For large events, we recommend having your order
in three to six months before the event. For delivery orders, a couple of days may be
alright; but, it all depends on our schedule. It is to your advantage to book as early as possible
so you have one less thing to worry about. A deposit must accompany your order to make it officially
confirmed on our schedule.
Can we meet with a Balloon Artist face to face?
Balloons is pleased to offer free on-site consultations
at our Olney,
showroom; and, we can often meet at
your venue depending on the distance and our schedule.
How long have you been in business?
Balloons was started in 1986. Please click on About Us to learn the rest of the story.
Do you do singing telegrams?
we do. Please click the link for Singing
will my balloons last?
you can count on at least twelve hours of float time for
Qualatex brand 11-inch latex balloons. Latex balloons may also be treated with a preservative
which allows them to float for over one week. There is an additional fee to have your balloons
designs that are created with air (non-floating) can last
for weeks. Examples of air-filled Décor are arches, columns,
and centerpieces which are constructed using a framework
to support them.
balloons (Mylars) usually look good for at least a few days. Although, they may float for weeks, they start
to lose Helium and wrinkle in as little as two days.
factors can affect the float time and appearance of latex
balloons used outside. Rain,
wind, heat, and other extreme conditions may cause balloons
to come down. Generally, you can expect outside latex balloons
to float for about eight hours.
Often within minutes, a white patina forms on latex
balloons used outside. This
eliminates their shininess and is due to airborne particulate
matter and the natural process of biodegradation. Ballroom Balloons may suggest alternative types
of Décor and/or balloons to make your outdoor event more
successful. For example, framed arches and columns are made
with nitrogen (which does not float).
So, the inner support structure keeps them up even
if it rains. These types of Décor also are more wind resistant
than Helium arches and columns.
balloons (Mylars) must be inflated at close to the same
temperature as outside.
Cooler weather may cause the balloons to become wrinkled;
and, warmer weather may pop or otherwise deflate them.
In general, foil balloons retain a much better appearance
outside than their latex counterparts.
your payment terms?
a fifty percent deposit is requested upon ordering balloon
decorations. The balance is due two weeks before your event. Custom and delivery orders are charged in full at
the time you order. Ballroom
Balloons is sometimes willing to take purchase orders or
to bill Clients; however, this may not be done on your first
order. Ballroom balloons accepts checks, Visa, Mastercard,
American Express, Discover, and PayPal for payment.
I need to cancel my order?
Balloons will consider special circumstances when possible.
However, your fifty percent deposit is considered a non-refundable
retainer which is used to purchase supplies and to secure
our balloon artists for your event. On orders where custom
imprinting, photo balloons, or design work has begun, the
entire contract amount must still be paid. If you believe
that your special circumstances merit a partial refund,
you may make a written request to Ballroom Balloons. Any
partial refunds will be awarded at the sole discretion of
your specific contract contains language to the contrary,
your order must be paid in full if cancellation notice is
given with less than 72 hours notice. If you cancel
your order with at least 72 hours notice, only your 50%
deposit (the retainer) is lost (except as noted with
custom orders). In the case of extreme circumstances
such as major weather events, travel restrictions, and other
civil disturbances, no partial refunds will be granted. Event décoration that must be cancelled at the eleventh
hour due to Ballroom Balloons' inability to reach the venue
likewise will not qualify for a refund. However, use
of this final reason for not issuing a partial refund
will only be activated in dire situations when travel
is either impossible or otherwise deemed to be unsafe
in the extreme.
Do you donate
balloons for charitable causes?
Yes! When our schedule allows it, we may donate up
to two dozen Helium balloons for pick up from our
Olney, MD location. Your non-profit organization or school may also be
eligible for a discount when we are unable to make a donation.
Can I make
a secure payment on line?
Yes! You may make a payment via PayPal by using your major credit card or PayPal account. Please wait until after you have a copy of your order
or contract from Ballroom Balloons before you make a payment. Thank you.
Balloons is a home-based business located in Olney, Maryland. Although we often meet with Clients at this
location, consultations are by appointment only. We also often meet Clients for a free consultation
at their event venue.
your mailing address?
You can find our mailing address on our contact page.
Contact Us Today for a FREE Consultation